Reporting a pothole in Jacksonville is a straightforward process that helps keep city streets safe and well-maintained. There are several methods available to residents who want to report road damage, and the city has streamlined these options to make it as convenient as possible.
## Contact the City Directly
The most direct way to report a pothole in Jacksonville is to contact the city’s Public Works Department. They handle road maintenance issues throughout Jacksonville and have dedicated channels for pothole reports.
You can call the City of Jacksonville’s main customer service line at 630-CITY (630-2489). This service line operates during regular business hours and allows you to report potholes and other road hazards directly to city staff who will create a work order.
## Use the MyJax Mobile App
For tech-savvy residents, the MyJax mobile app provides a convenient way to report potholes. This free application can be downloaded from both Apple and Android app stores.
The app allows you to submit pothole reports along with photos of the damage. You can pinpoint the exact location using GPS coordinates, which helps city workers locate and repair the problem more efficiently. The app also lets you track the status of your report.
## Online Reporting
If you prefer to report a pothole online, you can visit the City of Jacksonville’s official website. They have a dedicated section for reporting various issues, including potholes and road damage.
On the website, you’ll find a form that asks for details about the pothole location, size, and any other relevant information. This information goes directly to the Public Works Department for processing.
## What Information to Include
When reporting a pothole, try to provide as much detail as possible:
The exact location of the pothole
The approximate size and depth of the pothole
How long the pothole has been there, if you know
Any hazards the pothole might pose to vehicles or pedestrians
Photos of the pothole, if possible
Providing complete information helps the city prioritize repairs and respond more effectively.
## Response Time
The response time for pothole repairs in Jacksonville varies depending on several factors including the severity of the damage, location, and current workload of repair crews. Major hazards on busy streets are typically addressed more quickly than minor damage on less-traveled roads.
During peak repair seasons, such as after heavy rainfall periods, repair times may be longer due to increased volume of reports.
## Recent Improvements in Jacksonville
Jacksonville has been working to improve its response to road maintenance issues in recent years. For example, areas around the historic Alhambra Theatre & Dining have seen significant road improvements, reducing the number of potholes and creating a smoother driving experience for theater patrons and local residents.
## Professional Solutions for Persistent Problems
While the city handles most pothole repairs on public streets, some situations might require more extensive repairs or private solutions. If you’re dealing with potholes on private property or need professional asphalt solutions, Bold City Seal & Asphalt Services can help. Our team specializes in asphalt repair, sealcoating, and comprehensive pavement maintenance throughout Jacksonville.
For professional assessment and repair of serious asphalt damage on your property, call Bold City Seal & Asphalt Services at (904) 907-9394. We’re committed to keeping Jacksonville’s roads and parking areas safe and well-maintained.